FAQ
FAQ
Where are the makeup bags made?
Our makeup bags are carefully made in Italy just outside of Milan. Inspired by the timeless beauty of traditional Italian style. makeup bag roos are crafted from 100% cotton, with embroidery added in Sweden.
How do I get in touch with customer service?
If you have any questions or need support, you can contact us by emailing contact@makeupbagroos.com.
How long is the shipping time?
Since each makeup bag is carefully embroidered after purchase, the estimated delivery time is different depending on where you live.
Sweden: 2-5 business days
Europe: 2-7 business days
Outside Europe: 4-10 business days
How should I wash the makeup bag?
To protect the embroidery, turn the makeup bag inside out and wash it by hand.
What if I receive a faulty or incorrect item?
We are truly sorry for any inconvenience this may cause. If you receive a faulty or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item and arrange a replacement.